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The purpose of this study is to investigate the impact of patronizing by salespeople when interacting with older consumers in a retail situation of shopping for a mobile phone. In addition to patronizing behavior, the impact of the age of the salesperson and gender of the consumer are explored.

The study is based on statistical analyzes of a between-participants controlled experiment collected via an online survey of 338 members of the German Senior Citizens League.

The study contributes to the field of services marketing by confirming that older consumers reject patronizing sales interactions and by showing that men are more tolerant of condescendence than women, especially when younger salespeople are involved.

A limitation of this study is the use of fictional situations with a selected number of manipulated variables in a simulated sales interaction.

Rejection of a patronizing sales interaction was found to be similar by both genders with an older salesperson. Furthermore, retail shops of technical appliances could prevent potential problems by being cautious of having younger male salespeople interacting with older women customers.

Research on the impact of condescending sales interaction as perceived by older consumers is scarce and has not previously considered the role of customer gender and salesperson age. Beyond investigating the perception of participants to patronizing, the role of the salesperson age and customer gender were investigated.

Within the past few years, responsible educators, librarians, parents, counselors, social workers, therapists, and religious groups of all sexual persuasions and lifestyles have recognized the need for readily available reading material for lesbian and gay youth. Unfortunately, this material is often buried, because it is embedded in larger works. To meet this need, I have compiled and annotated 100 of the best works for young homosexuals, bisexuals, and heterosexuals. I have also included a few of the best works currently available on heterosexuality as a much needed source of knowledge for all young adults whether they are gay or straight, whether they remain childless or eventually become parents.

This paper aims to focus on production ramp up modeling on built‐to‐order (BTO) manufacturers facing customized demand. The general purpose is to present a novel approach to managing collaboration, by considering information exchange between the manufacturer and the supplier.

The methodology applies feedback control mechanism to analyze supplier responsiveness and customer order decoupling point to represent the need for collaboration. A two‐stage game is applied ahead of control system application to optimize the capacity decision, with the ultimate goal being profit maximization.

The results show that a higher product commonality degree gives more opportunity for quick response BTO supply chains, which are managed by feedback control, and at the same time to possibly mitigate the bullwhip effect caused by demand information noise.

The analytical model here focused on one product family development, so the applicability of the proposed model to the whole product portfolio should be investigated in the future.

This paper helps the manufacturer to act optimally by considering the possibility of information exchange with the supplier and deciding on the product commonality degree, in taking into account the customer's lead time requirement.

A control system model of “BTO Supply Chain” is proposed by including product commonality and response analysis in the simulation model. Furthermore, a contribution to collaborative supply chains is shown by applying a synchronized supply model to represent supplier and manufacturer communication.

This chapter will discuss diversity and discrimination within Trinidad and Tobago (T&T) (in employment and wider society) and critically assess the findings of the extant literature as it relates to such small island developing states. The chapter will examine race, sex, disability, and sexual orientation, specifically exploring current accepted practice and the effect of the recently enacted anti-discrimination legislation. This discussion is important as there is limited available literature as it relates to discrimination, diversity, inclusion and equality in the Caribbean region.

This chapter will rely on secondary data, primarily studies which focus on T&T, in the fields of management, psychology and sociology; as well as country reports published by international agencies including the United Nations and the World Health Organization; and T&T Equality Commission Reports.

Diversity exists within T&T, as does discrimination, within employment and wider society. This reflects an acceptance of the status quo as part of the culture of the twin island state, rather than challenging why it is still regarded as acceptable to treat some minority groups less favorably than others as a result of their immutable characteristics.

The use of secondary data may have limited the scope of the findings.

The development of the Equal Opportunity Act (2000) is a pivotal event in the trajectory towards equality; however, further action will be needed to reduce discrimination within society. The exclusion of sexual orientation from the Act and the criminalization of private sexual behavior must be addressed in order for Trinidadian society to become truly inclusive and diverse.

This discussion is important as there is limited available literature as it relates to discrimination, diversity, inclusion and equality in the Caribbean region and much of what is accepted as representative of reality is based on anecdotal evidence.

In commenting upon a recent action brought by a Mr. Soper for a libel published upon him in a trade journal in regard to the sale of adulterated boots, the Daily Telegraph makes some excellent remarks, which ought to appeal strongly to all manufacturers, no matter what trade they are engaged in, who are really desirous of conducting their concerns upon honest and straightforward lines. The Daily Telegraph observes that reformers are rarely popular with their rivals, especially when they expose tricks in the trade, and advocate raising the standard of commercial honesty. Mr. Soper, the plaintiff in the case in question, was in that position. He had started a crusade against the practice of adulterating the soles of boots with paper fillings, and advocated a standard mark, in order to distinguish what is genuine from what is adulterated. This was resented by the threatened interests. Mr. Soper raised up enemies, and, in consequence, the article complained of was written, accusing him of “knowingly” selling adulterated boots at his shop while he thus publicly denounced them. The libel lay in the word “knowingly,” for it appeared that adulterated boots were actually sold at Mr. SoPer's establishment. But this was because he had failed to detect their presence; he had taken all the precautions which he could take, and he had cut open a number of pairs; he demanded guarantees from the manufacturers with whom he dealt; and, moreover, he was willing to take back any pair from any customer which were found to contain paper. The boot trade does not emerge with credit from this investigation. It was admitted that adulteration had been going on for the last ten years, and one manufacturer's traveller, when asked whether he was not surprised that paper should be found in the soles of boots costing seven or eight shillings, frankly replied, “Nothing surprises me in the boot trade.” The public will share his truly Horatian attitude of mind. Some such standard mark as that advocated by Mr. Soper seems to be the only method of protecting the public, if, indeed, the public desires to be protected, which seems doubtful. The ordinary customer is as helpless in a boot shop as in a curiosity shop. He must trust the word of the shopkeeper. And in turn the shopkeeper has to trust the manufacturers. The excuses of some of the latter, that the use of paper instead of leather did not mean any profit for them, or that the workmen could not be stopped from using cardboard fillings, will not do. There would be no adulteration if it were not profitable to adulterate. Adulteration seems to be rampant in most industries. One might even say that in some it is no longer the exception, but the rule. Wool, for example, has been treated just as scurvily as leather. Woollen no longer means woollen, but cotton with a pinch of wool. One has to ask for “guaranteed pure wool”— and pay accordingly—to feel any confidence that one is getting wool. So, too, with flannel and silk, and even cotton is adulterated with minerals to give it an essentially false weight. The ingredients from which “shoddy” is made would terrify the future wearer of it if he could see the “devil” at work, tearing up the noisome rags. Ignorance in this respect is becoming more blissful every year. Cheap sweets, cheap jams, cheap table delicacies, and all kinds of foods, all of which are warranted pure by the manufacturers, are, as a matter of fact, adulterated with impunity, and are all, in reality, “nasty” as well as “cheap.” The impotence of Government departments and of the Legislature in face of this condition of things has been demonstrated ad nauseam, and while such efforts as are made by local authorities to detect and suppress adulteration should receive all possible support and encouragement, it must be admitted that there is only one effective way of dealing with the evil—namely, the supply of guarantees of an independent and authoritative type to retail vendors and purchasers.

Zech’s so-called Nachdichtung or ‘adaptation’ Die lasterhaften Lieder und Balladen des François Villon is one of the most printed books of German lyric poetry and has been widely misinterpreted as a translation of French medieval poet François Villon. The erroneous attribution of these texts has caused an immense amount of confusion and misinformation to spread in relation to the authorship of several poems due to the popularisation of these supposedly medieval texts by medieval metal bands In Extremo and Subway to Sally. Zech’s fascinating artistic fraud forms the framework for questioning how source material, which ranges from authentic historical texts through to ex nihilo pseudo-medieval writings, is situated between the related, at times conflicting, norms and traditions of medieval market music and mittelalter metal.

The emergence of new manufacturing technologies, spurred by intense competition, will lead to dramatically new products and processes. New management systems, organizational structures, and decision‐making methods will also emerge as complements to new products and processes. This paper attempts to investigate technologies, systems and paradigms for the effective management of networked enterprise (supply chain networks), especially long supply chains. In doing so, the paper presents not only an exhaustive literature review to identify the complexities, gaps and challenges associated with long supply chains but also the emerging enabling technologies to support these gaps and challenges.

The approach takes the form of an interview of industrials, researchers and a literature review.

“Competition in the future will not be between individual enterprises but between competing supply chains.” Business opportunities are captured by groups of enterprises in the same enterprise network. This is due to the global competition that forces enterprises to focus on their core competences.

The paper presents a vision of the future technical issues relating to long supply chains and an insight into the future scientific and industrial advances required to meet future market and public demands.

This research work highlights the research issues and discusses the key enabling features, which will need to evolve and be perfected in industry in the future manufacturing networked enterprises and especially long manufacturing supply chains.

In either 1960 or '61, when I worked in the Acquisitions Department at the D.C Public Library, the Director killed an order for the recently‐published, unexpurgated edition of D.H. Lawrence's Lady Chatterley's Lover. The Library had stocked the abridged version, which some say is actually more suggestive—“hotter”—than the uncut edition. Professional selectors in the Fiction Department picked the new title. Nobody had objected to it, either in or outside the Library. But the Director canceled the order anyway, fearing that someone on the Congressional Committee that appropriated library funds might complain.

We use collective learning theory to explain social movement strategic outcomes. Three movement strategies are conceptualized: insider, outsider, and generalist strategies. Generalist strategies are a combination of insider and outsider tactics. Movements learn in three main ways: retention of existing knowledge, adaptation based on past experiences, and via diffusion processes. Utilizing available data about the use of insider and outsider tactics in the state-level fight for woman suffrage, we find that state suffrage movements learned through retention of previously used strategies, adaptation in the face of major defeat, and through the diffusion of outsider tactics. Social movements exhibit structural inertia. Movement activists stick to what they know, unless they face a major defeat. Movement strategies are more complex and more flexible than suggested by the current focus in the social movement literature, suggesting the need to rethink the insider–outsider dichotomy.